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help desk in Columbus (OH)

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  1. Help Desk Technician - Tier 1 (START APRIL 21!!!)

    POSITION SUMMARY Serves as the first line of support (Tier 1) to end users of network, desktop, and enterprise applications. Diagnoses and resolves problems using documented procedures and checklists in the performance of most responsibilities. Enters incident and service request calls into an automated tracking tool. Evaluates the business impact of IT problems, resolves hardware/software problems to the best of their abilities utilizing remote tools, and triages problems to other areas within or ...

  2. Information Security Operations Analyst

    Informaton Security Operations Center Monitoring Analyst will be responsible for the following: • Provide Security monitoring, analysis and incident response of network traffic, and other information security events • Investigate intrusion attempts, independently follow procedures to analyze an contain any potential security threats • Assist with development of security protocol list, and provide input for process improvements • Launch and track investigations to resolution as needed and provide ...